Refund policy

Return and Refund Policy

At D'Vines, we want you to love your cap. If for any reason you are not completely satisfied with your order, we are here to help.

RETURN WINDOW
You have 30 days from the date of delivery to request a return. To be eligible, items must be unworn, unwashed, in their original condition, and returned with any original tags or packaging.

NON-RETURNABLE ITEMS
For hygiene reasons, we cannot accept returns on items that show signs of use, wear, or have been damaged after delivery. Items purchased during a final sale are not eligible for return.

HOW TO REQUEST A RETURN
To start a return, please contact us at hello.dvines@gmail.com with your order number and the reason for the return. Once your request is approved, we will provide instructions on how to send the item back.

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

REFUNDS
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to the original payment method within 5–10 business days. Original shipping costs are non-refundable.

EXCHANGES
We currently do not offer direct exchanges. If you would like a different cap, please request a return for the original item and place a new order.

DAMAGED OR INCORRECT ITEMS
If your order arrived damaged or incorrect, please contact us at hello.dvines@gmail.com within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.

CONTACT
For any return-related questions, please reach out to hello.dvines@gmail.com.