Questions, answered.

We ship from two homes: Sydney, Australia and Portugal. Your order is sent from whichever is closest to you, so it reaches you faster.

We make and pack your order within 1 to 3 business days. From there, delivery is 3 to 7 business days within Australia and 7 to 21 business days internationally, depending on your destination. You will receive tracking as soon as your order ships.

Shipping is calculated at checkout based on your destination. Orders of 2 or more caps ship free within Australia.

Yes. Wherever you carry Portugal with you, we will get your cap to you.

You can return any unworn cap within 30 days of delivery, with tags on and in its original condition. Return shipping is at the customer's cost.

Email us at hello.dvines@gmail.com with your order number and the reason, and we will walk you through it.

We do not offer direct exchanges. If you would like a different cap, simply return the original and place a new order for the one you want.

Once we receive and inspect your return, refunds are processed within 5 to 10 business days to your original payment method. Original shipping costs are not refunded.

One size fits most, with an adjustable metal strap back (54 to 61 cm).

100% premium cotton. Structured fit, mid crown, curved brim, with embroidered detailing unique to D'Vines.

Spot clean with cold water and let it air dry. Skip the washing machine to keep the shape and embroidery looking their best.

Yes. Buy 2 caps and save 10%, buy 3 and save 15%. It is applied automatically at checkout, no code needed.

Reach out as soon as you can at hello.dvines@gmail.com. If your order has not shipped yet, we will do our best to help.